right of withdrawal

A. Cancellation policy

Introduction
A consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to his or her commercial nor to his or her independent professional activity.


Right of withdrawal

You have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The cancellation period shall be fourteen days from the day
– on which you or a third party other than the carrier designated by you took possession of the goods, or
– in the case of a single order for several goods, at which you or a third party designated by you took possession of the last goods, or
– in the case of a partial shipment, at which you or a third party designated by you took possession of the last partial shipment or the last item.


Exercise of the right of withdrawal

To exercise your right of withdrawal, you must

JAGIYA UG
Unterholzstr. 14a
82377 Penzberg
Germany
Email: info@jagiya.de

by means of a clear statement (e.g., by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.

To meet the deadline, it is sufficient for you to send the notification of your exercise of the right of withdrawal before the deadline has expired.


Consequences of revocation

If you cancel this contract, we will reimburse you all payments that we have received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received your notification of cancellation.

For the refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise. You will not incur any fees for this refund.

We may refuse to refund until we have received the goods back or you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the deadline.

You shall bear the direct costs of returning the goods.

Please note: You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
We therefore recommend that you only try on the items as you would in a store and do not remove any labels.


Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods,

  • which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or

  • which are clearly tailored to the personal needs of the consumer (Section 312g Paragraph 2 No. 1 BGB).

This means that standard products (e.g. sweaters in fixed colors/sizes) can be revoked.
Individually personalized products (e.g. with names, photos or custom-made items) are excluded from the right of withdrawal.


Defects and incorrect deliveries

Regardless of your right of withdrawal, you are entitled to the statutory warranty rights. If your item is defective or does not correspond to the goods ordered, please contact us within 7 days of receipt using the contact details provided above. We will promptly arrange a replacement or refund.


B. Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

To:
JAGIYA UG
Unterholzstr. 14a
82377 Penzberg
Germany
Email: info@jagiya.de

I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods ():

Ordered on () ____________ / received on () __________________

Name of consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only if notification is made on paper):
Date: __________________

(*) Please delete as appropriate.